Shipping, Returns & Refund Policy

Shipping Policy

• Shipping Time: Orders are generally processed and dispatched within 48 hours of order confirmation. Customised or personalised jewellery may require additional processing time. If your order contains both personalised and non-personalised products, they may be shipped separately to ensure faster delivery of ready-to-ship items.
• Shipping Charges: Free Shipping on all orders above ₹15,000 across India. For orders below ₹15,000, a flat shipping charge of ₹399 will be applicable. Shipping charges (if applicable) will be displayed at checkout. International shipping charges may vary depending on the destination; any applicable customs duties, import taxes, VAT/GST, or other local charges imposed by the destination country will be borne by the customer.
• Order Tracking: Once your order has been shipped, tracking details will be shared via Email, SMS, or WhatsApp. You can also track your order using the tracking link provided.
• Partial Shipments: If your order contains multiple products with different processing times (such as personalised or ready-to-ship products), they may be delivered in separate shipments at no additional shipping cost.

Return Policy

We offer a 10-Day Return Policy on eligible products from the date of delivery.

• Unused and unworn.
• Returned in their original packaging.
• Accompanied by all certificates, invoices, and accessories (if applicable).

• Personalised or customised jewellery.
• Products damaged due to misuse, negligence, or normal wear and tear.
• Items returned without the original packaging or certificates.

OYA by GemKara reserves the right to inspect returned products before approving any refund or exchange.

If multiple products were included in a return request but one or more items are missing when received, OYA by GemKara reserves the right to deduct the value of the missing item(s) from the refund amount.

Original shipping charges (if paid at the time of purchase) are non-refundable.

Refund Policy

Once the returned product is received and successfully passes our quality inspection, the refund will be initiated.

• Refunds are processed based on the original purchase price mentioned on the invoice.
• Current market prices or promotional prices will not be considered while calculating the refund.
• Refunds are generally processed within 5–7 business days after successful quality inspection.
• The credited amount may take additional time depending on your bank or payment provider.

Replacement & Exchange Policy

Customers may request a replacement or exchange, subject to the same eligibility conditions applicable to returns. Replacement or exchange orders will be processed only after the returned product has been received and approved through our quality inspection.

Return Process & Logistics

You can initiate a return request by contacting our Customer Support Team.

• A reverse pickup will be scheduled wherever available.
• Please ensure you are available during pickup and answer calls from the delivery partner. If missed due to customer unavailability, the request may need to be re-initiated, which can increase processing time.
• Non-Serviceable Pincodes: In case reverse pickup is not available, customers can self-ship. OYA by GemKara will reimburse shipping charges up to ₹100 upon successful receipt and inspection. If the return shipping cost exceeds ₹100, the additional amount will be deducted from the refund.

Damaged, Missing, or Empty Parcel

If you receive an empty parcel, a missing product, or a damaged package, please contact our Customer Support Team within 48 hours of delivery.

• You must provide a 360-degree unboxing video recorded from the moment the sealed package is opened.
• Clear photographs of the package (if required).
• Claims submitted without sufficient evidence or showing tampering may not be accepted.

Frequently Asked Questions (FAQs)