Privacy Policy

Welcome to OYA by GemKara. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase jewellery products from https://www.oyabygemkara.com.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information:

Full Name
Email Address
Mobile Number
Billing and Shipping Address
Payment Information
Order Details
Any information shared with our customer support team

Automatically Collected Information:

IP Address
Browser Type
Device Information
Operating System
Website Usage Data

2. How We Use Your Information

We use your information for the following purposes:

To process, confirm, and deliver your orders.
To provide order updates, shipment notifications, and customer support.
To process payments securely and prevent fraudulent transactions.
To improve our website, products, and customer experience.
To communicate important updates related to your orders and services.
To send promotional offers, new product updates, and marketing communications with your consent.

3. Sharing of Your Information

OYA by GemKara does not sell, rent, or trade your personal information. We may share your information only in the following situations:

Service Providers:

We may share necessary information with trusted third-party service providers, including:

Payment Gateway Providers
Courier and Delivery Partners
Website Hosting and Technology Service Providers
Customer Support Service Providers

Legal Requirements:

We may disclose your information if required by law, legal processes, or to protect our rights, property, and customer safety.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and website functionality. Cookies help us to:

Understand website traffic and user behaviour.
Remember your preferences.
Improve website performance and services.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Third-Party Links

Our website may contain links to third-party websites or services. OYA by GemKara is not responsible for the privacy practices, content, or security of these external websites. We recommend reviewing their privacy policies before sharing any personal information.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online data transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information, subject to legal requirements.
Withdraw consent for marketing communications at any time.

8. Data Retention

We retain your personal information only for as long as necessary to:

Complete your orders and provide services.
Maintain business and transaction records.
Comply with legal and regulatory requirements.
Resolve customer support queries.

9. KYC Documentation Requirements

Indian Citizens: For payments or transactions exceeding ₹2,00,000, the customer may be required to provide:

PAN Card
Address Proof

NRI Customers / Customers Without a PAN Card: The customer may be required to provide:

Form 97, wherever applicable
Passport
Driving Licence or any other valid government-issued identification document

Note: All submitted documents must be valid, clear, and readable. KYC documents will be collected, used, stored, and processed only as required for verification, legal, regulatory, and transaction-related purposes.

10. Changes to This Privacy Policy

OYA by GemKara may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:
OYA by GemKara
Second Floor, Shop No. 17, Gold Souk Mall, Sector 43, Gurugram, Haryana – 122009, India
Email: care@gemkara.com
Contact: +91 8178572800
Working Hours: 10:00 AM – 10:00 PM